Got Questions About casino.score?

Creating a casino.score account is quick and straightforward. Visit the casino.score platform and click the registration button. You'll need to provide your full name (as it appears on your government ID), a valid email address, your date of birth, and a secure password. After submitting your details, you'll receive a verification email — click the link inside to activate your account. You'll then be prompted to complete KYC (Know Your Customer) verification by uploading a valid Philippine government-issued ID before you can make your first deposit.

You must be at least 21 years old to register and play at casino.score. This is the minimum legal gambling age in the Philippines as mandated by PAGCOR. casino.score strictly enforces this requirement — all players must verify their age during registration by submitting a valid government-issued ID. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. casino.score has zero tolerance for underage gambling.

casino.score accepts the following Philippine government-issued IDs for KYC verification:

• PhilSys National ID
• Philippine Passport
• SSS or GSIS ID
• Driver's Licence (LTO)
• PRC Professional ID
• Voter's ID (COMELEC)
• Postal ID

Your ID must be valid (not expired), clearly legible, and show your full name and date of birth. casino.score's verification team typically processes KYC submissions within 24 hours on business days.

No. casino.score strictly allows only one account per person. Creating multiple accounts (also called "multi-accounting") is a violation of casino.score's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact casino.score support — do not create a new account.

On the casino.score login page, click "Forgot Password?" and enter the email address associated with your account. You'll receive a password reset link within a few minutes. Click the link, enter your new password, and confirm it. If you don't receive the email, check your spam/junk folder. If you're still having trouble, contact casino.score's 24/7 live chat support and our team will assist you in verifying your identity and regaining access to your account.

casino.score supports the most popular payment methods used by Filipino players:

• GCash — instant deposits and withdrawals
• PayMaya / Maya — instant deposits and withdrawals
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards issued by Philippine banks

All transactions are processed in Philippine Peso (₱). casino.score does not accept credit card deposits in compliance with Philippine regulations.

Withdrawal processing times at casino.score depend on your chosen method:

• GCash / Maya: Typically processed within 1–4 hours after approval
• Bank Transfer: 1–3 business days depending on your bank
• Debit Card: 3–5 business days

Before your first withdrawal, your KYC verification must be fully approved. casino.score's finance team reviews all withdrawal requests within 24 hours. Withdrawals are only processed to the same payment method used for your deposit, in line with anti-money laundering requirements.

casino.score's minimum deposit is ₱100 for GCash and Maya, and ₱500 for bank transfers. Maximum deposit limits vary by payment method and account verification level. Players who have completed full KYC verification enjoy higher deposit and withdrawal limits. For specific limit details applicable to your account, please check your casino.score account settings or contact our support team.

casino.score does not charge any fees on deposits. For withdrawals, casino.score does not impose platform-side fees, but your bank or e-wallet provider may apply their own transaction charges — particularly for bank transfers. GCash and Maya withdrawals are generally fee-free on casino.score's end. Always check your payment provider's fee schedule for the most accurate information.

casino.score offers 500+ certified games across multiple categories, including:

• Slots — hundreds of titles including Egypt Book of Mystery and Bikini Paradise
• Bingo — multiple bingo variants popular with Filipino players
• Live Casino — live dealer baccarat, roulette, blackjack, and more
• Table Games — classic casino table games including poker variants
• Sports Betting — PBA, NBA, UFC, boxing, and international football

New games are added regularly. Check the casino.score Casino page for the latest additions and featured titles.

casino.score regularly offers welcome bonuses, reload bonuses, free spins, and cashback promotions for Filipino players. All bonuses come with wagering requirements — this means you need to wager the bonus amount a specified number of times before you can withdraw bonus-derived winnings. Always read the full terms of each promotion before claiming. Bonus terms are displayed clearly on the casino.score promotions page. casino.score reserves the right to modify or withdraw promotions at any time.

Yes. All games on casino.score use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. casino.score's game providers are audited by independent testing laboratories to verify fairness and RTP (Return to Player) accuracy. casino.score operates under PAGCOR oversight, which requires all licensed operators to maintain certified fair gaming standards.

Absolutely. casino.score is fully optimised for mobile play on both Android and iOS devices. You can access the full casino.score game library directly through your mobile browser — no app download required. The mobile interface is designed for smooth, responsive gameplay whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection. For the best experience, casino.score recommends using the latest version of Chrome or Safari on your mobile device.

casino.score makes it easy to set your own limits. Log in to your account, go to Account Settings, and select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Decreasing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active — this is a deliberate safeguard to protect players from impulsive decisions. We strongly encourage all casino.score players to set limits that reflect their personal budget. For more details, visit our Responsible Gaming page.

Self-exclusion is a tool that allows you to voluntarily block yourself from accessing casino.score for a set period. Options include 6 months, 1 year, 3 years, or permanent exclusion. Once activated, self-exclusion cannot be reversed for the chosen period — no exceptions. To activate, go to Account Settings → Responsible Gaming → Self-Exclusion, choose your period, and confirm with your password. You can also request self-exclusion through casino.score's 24/7 live chat support. Remember: "Gambling is addictive. Know when to stop."

First of all — reaching out is the right move, and casino.score is here to help. If you feel that gambling is negatively affecting your finances, relationships, or mental health, please take these steps immediately:

• Contact casino.score's 24/7 live chat support and ask to activate self-exclusion
• Use the deposit limit and cooling-off tools in your account settings
• Talk to a trusted friend or family member about what you're going through
• Visit our Responsible Gaming page for a full list of tools and guidance

casino.score's support team is trained to handle these situations with care and confidentiality. You are not alone, and help is available.

Yes. casino.score uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. casino.score's data handling practices comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how casino.score collects, uses, and protects your data, please review our Privacy Policy.

casino.score strongly recommends enabling two-factor authentication (2FA) for added account security. To set it up, go to Account Settings → Security → Two-Factor Authentication and follow the on-screen instructions. You can use an authenticator app or receive OTP codes via SMS to your registered Philippine mobile number. With 2FA enabled, even if someone obtains your password, they cannot access your casino.score account without the second verification step.

If you notice any transactions, logins, or activity on your casino.score account that you don't recognise, act immediately:

• Change your password right away via Account Settings
• Contact casino.score's 24/7 live chat support and report the suspicious activity
• Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorised access

Never share your casino.score login credentials with anyone. casino.score staff will never ask for your password.

casino.score may temporarily lock an account for several reasons, including: too many failed login attempts, incomplete KYC verification, a pending security review, or a self-requested cooling-off period. If your account has been locked and you're unsure why, contact casino.score's 24/7 live chat support with your registered email address. Our team will explain the reason and guide you through the steps to restore access where applicable.