Privacy Policy — casino.score Philippines

01 About This Privacy Policy

This Privacy Policy applies to all personal data collected by casino.score through the casinoscore.asia website and any related services, mobile interfaces, or communications directed at players in the Philippines. It is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.

By registering an account with casino.score, accessing the platform, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with the casino.score Terms & Conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions on matters of data privacy, this Privacy Policy shall prevail.

02 Personal Data We Collect

casino.score collects personal data in the following categories. We collect only what is necessary for the purposes described in this Policy.

2.1 Data You Provide Directly

Registration data: Full legal name, date of birth, gender, nationality, Philippine residential address, email address, and mobile number.
Identity verification data: Government-issued ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence), selfie or liveness check images, and proof of address documents — collected to comply with PAGCOR Know Your Customer (KYC) requirements.
Financial data: GCash account details, PayMaya / Maya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card details used for deposits and withdrawals. casino.score does not store full card numbers; payment data is tokenised by our payment processors.
Communications data: Messages, emails, live chat transcripts, and any other correspondence you send to casino.score support.
Responsible gaming data: Deposit limits, session limits, cooling-off periods, and self-exclusion requests you submit through the platform.

2.2 Data Collected Automatically

Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
Usage data: Pages visited, games played, session duration, click patterns, and navigation paths within the casino.score platform.
Transaction data: Records of all deposits, withdrawals, wagers, wins, losses, and bonus activity on your casino.score account.
Geolocation data: Approximate location derived from your IP address, used to verify that you are accessing casino.score from a permitted jurisdiction.
Cookies and similar technologies: See Section 6 for full details.

2.3 Data from Third Parties

Identity verification and fraud screening data from third-party KYC and anti-money laundering (AML) service providers.
Payment verification data from our regulated payment processing partners.
Regulatory data shared with casino.score by PAGCOR or other Philippine government authorities as required by law.

03 How We Use Your Personal Data

casino.score uses your personal data for the following purposes:

Purpose	Data Used
Account registration and management	Registration data, identity verification data
Processing deposits and withdrawals	Financial data, transaction data
PAGCOR KYC and AML compliance	Identity verification data, financial data, transaction data
Fraud prevention and platform security	Device data, usage data, geolocation data, transaction data
Customer support and dispute resolution	Communications data, account data, transaction data
Responsible gaming monitoring and tools	Responsible gaming data, transaction data, usage data
Platform improvement and analytics	Usage data, device data (aggregated and anonymised where possible)
Promotional communications (with consent)	Registration data, usage data
Legal and regulatory compliance	All categories as required by applicable law

casino.score does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or expressly consented to by you.

04 Legal Basis for Processing

casino.score processes your personal data on the following legal bases under the Data Privacy Act of 2012:

Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, and game delivery.
Legal obligation: Processing required to comply with PAGCOR regulations, AML obligations under Republic Act No. 9160 (Anti-Money Laundering Act), the Data Privacy Act, and other applicable Philippine laws.
Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your rights.
Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

05 Sharing Your Personal Data

casino.score does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following circumstances:

PAGCOR and Philippine regulatory authorities: casino.score is required by law to share player data with PAGCOR and other relevant Philippine government agencies upon request or as part of routine regulatory reporting.
Payment processors: Your financial data is shared with our regulated payment processing partners (including GCash, PayMaya, and Philippine bank partners) solely to process your transactions. These partners are bound by their own data protection obligations.
KYC and AML service providers: Identity verification and fraud screening data is shared with accredited third-party KYC and AML providers to fulfil our regulatory obligations.
Technology and platform providers: casino.score's platform is supported by technology partners who may process data on our behalf as data processors. All such partners are contractually bound to process data only on casino.score's instructions and in compliance with applicable law.
Law enforcement and courts: casino.score will disclose personal data to law enforcement agencies, courts, or other government bodies where required to do so by applicable Philippine law or a valid legal order.
Business transfers: In the event of a merger, acquisition, or sale of all or part of casino.score's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

06 Cookies & Tracking Technologies

casino.score uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies we use are:

Strictly necessary cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core platform functionality.
Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations.
Analytics cookies: Collect anonymised or aggregated data about how players use casino.score, helping us improve the platform experience. These are only set with your consent.
Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use casino.score's core features. Note that disabling strictly necessary cookies may impair platform functionality.

07 Data Retention

casino.score retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, and in accordance with applicable Philippine legal and regulatory retention requirements. Specific retention periods include:

Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
Transaction data: Retained for a minimum of five (5) years following the date of the transaction, in compliance with AML reporting obligations.
Communications data: Customer support records and correspondence are retained for three (3) years following the resolution of the relevant matter.
Marketing data: Retained until you withdraw your consent or request deletion, whichever is earlier.
Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which it is anonymised or deleted.

When personal data is no longer required, casino.score will securely delete or anonymise it in accordance with industry-standard data destruction practices.

08 Data Security

casino.score implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

Encryption: All data transmitted between your device and casino.score is encrypted using TLS (Transport Layer Security). Sensitive data at rest, including financial and identity data, is encrypted using AES-256 or equivalent standards.
Access controls: Access to personal data is restricted to casino.score personnel and authorised processors who require it to perform their duties. All access is logged and audited.
Payment tokenisation: casino.score does not store raw payment credentials. All payment data is tokenised by our regulated payment processing partners.
Security monitoring: casino.score operates continuous security monitoring to detect and respond to threats, intrusions, and anomalous activity in real time.
Staff training: All casino.score personnel with access to personal data receive regular data privacy and security training.

While casino.score takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in harm to you, casino.score will notify you and the National Privacy Commission (NPC) in accordance with the Data Privacy Act and NPC Circular No. 16-03.

09 Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by casino.score. To exercise any of these rights, contact our Data Protection Officer (see Section 13).

Right to Access

Request a copy of the personal data casino.score holds about you, including information on how it is being processed.

Right to Rectification

Request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.

Right to Object

Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.

Right to Data Portability

Request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.

Right to Lodge a Complaint

File a complaint with the National Privacy Commission (NPC) of the Philippines if you believe casino.score has violated your data privacy rights.

casino.score will respond to all verified data privacy rights requests within fifteen (15) business days of receipt, in accordance with NPC guidelines. We may request proof of identity before processing your request.

10 Children & Minors

casino.score strictly prohibits access by persons under 21 years of age. In accordance with Philippine law and PAGCOR regulations, casino.score is an adults-only platform. We do not knowingly collect personal data from anyone under the age of 21.

If casino.score discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and report the matter to PAGCOR as required. If you believe a minor has registered with casino.score, please contact us immediately at the details in Section 13.

Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent underage access to gambling platforms.

11 International Data Transfers

casino.score's primary operations and data storage are based in the Philippines. Where it is necessary to transfer your personal data to service providers or partners located outside the Philippines — for example, for platform technology or security services — casino.score ensures that such transfers are made only to countries or organisations that provide an adequate level of data protection, or under contractual arrangements that impose equivalent data protection obligations consistent with the Data Privacy Act of 2012.

casino.score will not transfer your personal data to any jurisdiction that does not provide adequate protections without your explicit consent, except where required by Philippine law.

12 Updates to This Privacy Policy

casino.score may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When we make material changes, we will notify registered players by email and post a prominent notice on the casino.score platform at least fourteen (14) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically. Your continued use of casino.score following the effective date of any update constitutes your acceptance of the revised Policy.

If you do not agree with any changes to this Privacy Policy, you may close your casino.score account and request deletion of your personal data, subject to our legal retention obligations described in Section 7.

13 Contact Us & Data Protection Officer

casino.score has appointed a Data Protection Officer (DPO) in accordance with the Data Privacy Act of 2012 and NPC requirements. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO:

casino.score Data Protection Officer

Email: privacy@casinoscore.asia

General Support: support@casinoscore.asia

Our DPO will acknowledge your request within three (3) business days and provide a full response within fifteen (15) business days.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC is the independent government body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.

casino.score Privacy Policy

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